When your vehicle breaks down, the last thing you need to worry about is what happens to your personal information. This Privacy Policy explains what data Car Towing collects when you contact us for towing or roadside assistance, how we use and protect it, and the rights you have. This policy applies to anyone who calls our dispatch line, submits a request through our website, or is referred to us through a partner such as CAA, and is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
Who We Are
Car Towing provides 24/7 towing and roadside assistance across Toronto and the Greater Toronto Area, including jump-starts, tire changes, fuel delivery, lockout service, and accident recovery. If you have questions about this policy or how your information is handled, please contact us using the details at the bottom of this page.
Information We Collect
Depending on how you reach out to us, we may collect the following:
Contact and request information
- Name and phone number
- Your vehicle’s location and destination (for example, your home, a repair shop, or an impound lot)
- Vehicle details such as make, model, and type, so we send the right equipment
Service and payment information
- Details of the service provided (towing, jump-start, tire change, fuel delivery, lockout, or accident recovery)
- Payment information, processed securely when your service is completed
- Corporate invoicing details, for business or fleet accounts
Location and dispatch data
- Real-time GPS location of the dispatched truck, shared with you so you can track arrival
- Your location at the time of the call or request, used to dispatch the closest available unit
Website and communication data
- Information submitted through our online contact form
- Technical data such as IP address, browser type, and pages visited, collected through cookies and similar technologies (see the Cookies section below)
- Call recordings or notes taken by our dispatch team, for quality assurance and training
CAA members
- If you are referred to us through CAA, we receive the information necessary to dispatch and complete your service, in line with CAA’s own privacy practices for its members
How We Use Your Information
We use your personal information to:
- Dispatch the nearest available operator and provide an accurate arrival estimate
- Deliver the towing or roadside service you requested safely and efficiently
- Process payment and issue receipts or invoices
- Communicate with you before, during, and after service, including status updates
- Respond to feedback, complaints, or customer service inquiries
- Improve our response times, service quality, and website
- Meet legal, insurance, and regulatory obligations, including in connection with accident recovery
Legal Basis for Processing
We collect and use your personal information based on your consent when you request service, the need to fulfill our service agreement with you, our legitimate business interests (such as dispatch efficiency and fraud prevention), and compliance with applicable law.
Sharing Your Information
We do not sell your personal information. We may share it only where necessary to provide our service or meet legal obligations, including with:
- Our operators and dispatch team, to complete your service
- Payment processors, to securely handle transactions
- CAA, when your request originates through CAA’s dispatch system
- Repair shops, impound facilities, or destinations you designate for your vehicle
- Police or other authorities, when required in connection with accident scenes or by law
- Service providers who support our dispatch software, payment systems, or IT infrastructure, under confidentiality obligations
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including any legal, insurance, or tax record-keeping requirements. Service and payment records are typically retained for the period required by Canadian business record-keeping regulations, after which they are securely deleted or anonymized.
How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. Access to customer and dispatch records is limited to team members who need it to provide our services.
Cookies and Website Tracking
Our website uses cookies and similar technologies to ensure the site functions properly and to understand how visitors use our site. Where required, we will ask for your consent before using non-essential cookies. You can manage or disable cookies at any time through your browser settings; some website features may not work properly if cookies are disabled.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent to certain uses of your information, where consent is the basis for processing
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the applicable Ontario privacy regulator.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be posted on this page, along with the date of the last update.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us.
Car Towing Email: [email protected]